Category Archives for "Courses"

Sales territory Planning & Management Course

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Presentation Skills Workshop

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Mentoring for Success Workshop

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Management Skills for the Administrative Assistant Course

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

From Creativity to Innovation Workshop

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Decision Making Course

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Conflict Management Course

Program Overview

What You Will Learn

Program Highlights

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Communicating with Clarity Course (1-Day)

 Program Overview

This high energy one-day program is designed to focus on the most essential foundational communication skills of listening, asking insightful questions and understanding the power of body language and non – verbal communication.

Participants will understand the importance of rapport and how building proper rapport using simple NLP techniques like pacing and leading can dramatically improve their overall communication skills that are directly translated into positive results.

Participants will walk out with a clear understanding of how to combine voice tone and non verbal communication with using language that engages others by following a five (5) communications principle model enabling them to communicate their messages more clearly, confidently and effectively.

What You Will Learn

  • Communicate clearly, confidently and assertively.
  • Utilize listening and asking insightful questions for better engagement with others.
  • Learn techniques to build better rapport with others.
  •  Combine tone of voice, non-verbal communication with language that engages others.
  • Understand five (5) essential communication principles to communicate more clearly with impact.

Program Highlights

Module 1: How well do you communicate?

  1. How well do you communicate? – Dominoes exercise
  2. What makes a great communicator?
  3. Four basic principles of communication

Module 2: Use engaging language

  1. Focus on behavior, not personality
  2. Be specific
  3. “I” messages and owning your language

Module 3: Use the power of questions

  1. Controlling a conversation
  2. Different types of questions
  3. The questioning funnel

Module 4: Use active listening

  1. Evaluate your listening skills – Self assessment
  2. Listening and empathy
  3. Active listening
  4. How to listen better

Module 5: Using non-verbal communication and building rapport

  1. Importance of rapport
  2. Matching non-verbal communication
  3. Importance of body language

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358

Anger Management Course – 1-Day

Program Overview

Many of us are alarmed at how anger is controlling our lives. This workshop is all about acquiring, in a step by step format, the skills you need to better manage anger, your own anger, the outbursts of your employees, or the anger a client may unleash.

What You Will Learn

  • Be better able to recognize how anger affects our bodies, our minds and our behavior.
  • Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
  • Be better able to control your own emotions when faced with other peoples’ anger.
  •  Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.

Program Highlights

  • How anger affects our bodies and our minds
  • How to manage anger
  • How to express your feelings appropriately
  • How to prevent a build-up of frustration
  • How to deal with issues
  • Techniques for staying calm

Logistics

This workshop will be facilitated by an experienced presenter.
A comprehensive workbook and materials will be supplied.
A full colour multi-media presentation will be used to enhance the delivery.
Group sizes will be kept to a manageable level to facilitate individualized learning.

Phone Lindsay

Interested?  Call Lindsay National:  0438 180 358  International:  +61 438 180 358